How to request a refund?

We’re sorry to hear you’re not fully satisfied with your experience. If you believe you’re eligible for a refund, here’s a step-by-step guide to help you through the process.

🕓 Who Is Eligible for a Refund?

We offer a 30-day Cooling-Off Period for new subscribers. If you’re not satisfied for any reason, you may request a full refund within 30 calendar days of your initial purchase — but only if the following apply:

• You followed your meal plan in good faith for at least 14 consecutive days within the first 30 days.
• You submit acceptable proof of adherence (see below).

❗ Important: Refunds are not available after the 30-day period or for any auto-renewed term unless required by law.

📩 How to Request a Refund

Submit your refund request before the Cooling-Off Period ends using one of the following methods:

1. Web Form

Visit our Contact Us page and complete the form.

2. Email

Send a message to support@mealplan.co with the following details:

• Your full name
• The email address linked to your account
• Your order ID
• Proof of adherence (see next section)

Once we receive your request, we’ll respond within 2 business days and issue an approved refund to your original payment method within 7 business days.

🧾 What Proof Do I Need?

To ensure the integrity of our personalized plans, we require documentation showing that you followed your plan for at least 7 consecutive days. Acceptable types of proof include:

• Photos of your meals

  Time-stamped images that clearly match recipes from your meal plan.

• Receipts or grocery order confirmations

  Time-stamped records showing the purchase of ingredients aligned with your plan.

We may request additional details if your submission is unclear or appears altered.

🔁 What About Auto-Renewals?

Your subscription automatically renews at the end of each term. You can cancel renewal anytime:

• In your account settings, or
• By emailing support@mealplan.co

Note: Canceling a subscription only prevents future charges. It does not grant a refund.

⏳ Additional Limitations

• Refunds are only possible for payments made within the last 90 days due to payment processor restrictions.
• Chargebacks may delay your refund and could result in account suspension. Please contact us directly before initiating a chargeback.
• Refunds are not available if:
  • Your account was suspended or terminated for violating our Terms of Service.
  • You are part of a corporate/group license.
  • The Cooling-Off Period has expired.

📬 Need Help?

For any questions or updates about your request, contact us:

• 📧 Email: support@mealplan.co
• 📞 Phone: 855-342-8558
• 🌐 Help Center: help.mealplan.co
• 🏢 Character Types LLC, 1875 Century Park E, Los Angeles, CA 90067

Still not sure if you qualify? Contact us — we’re happy to help.